Frequently Asked Questions

Emergency Record

What information do I need to give doctors to be able to access my emergency record?

Name, date of birth, Zaptag ID number. We can provide you with a free emergency record card to put in your wallet and passport stickers.

How do I know which of the items in my Zaptag e-safe account are also in my emergency record?

Items which can be seen in your emergency record have a helicopter logo next to them. Those which are secure and only you can view have a padlock logo next to them.

Who can see the information which is not included in my emergency record?

Only you have access to your information and those which you nominate to view one of your 'Sharing Folders'.