Frequently Asked Questions


Can I upload a copy of my passport and travel visa to my account?

Yes, this is an excellent place to save copies of your travel documents and you can provide copies if your originals are lost from a wallet or passport holder.

I would like to go paperless and save travel documents into my account, however can I print them if needed?

This is a great way to be more environmentally friendly and it is much safer than having paper copies, and yes you can easily view and print them whenever you need to.

I am going travelling, will I be able to access my account anywhere?

Yes, you can access your account anywhere in the world with an internet connection, from your mobile or tablet.